Technical Support Specialist
Eagle Point Software As Eagle Point Software talent partner, we have been retained to help identify an Technical Specialist for their growing team.
Eagle Point offers award-winning software that drives productivity in technology users, helping organizations realize the full value of their Autodesk software and other business applications.
With over 200,000 global registered users, our flagship solution, Pinnacle Series, has become the leader in Autodesk eLearning, Knowledge Capture & Sharing, and Productivity improvement.
Technical Specialist The Technical Specialist's primary role is to support the Customer Success and Product Development teams in relation to all technical requests that customers may have.
The Technical Specialist will own and take responsibility for day-to-day customer technical requests and activities, as well as participate in product testing and the creation of supporting eLearning materials surrounding the product.
Responsibilities Augmenting the implementation process by providing technical support and training Assisting customers with Active Directory syncing, SSO setup, and other technical tasks Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform Owning and taking responsibility for product testing in cooperation with our product development team Troubleshooting and logging customer support requests Prioritizing and escalating issues when needed Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns Providing technical support and training for our Partners Being a Pinnacle Series SME Requirements Associate or bachelor's degree Technical support experience General IT knowledge Ability to support multiple customers and implementation projects simultaneously Exceptional communication and presentation skills High energy and positive attitude Ability to perform in a deadline-oriented work environment Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken Ability to work independently as a self-starter Proficient with Microsoft products Flexible Hours and Schedule-due to global nature of company, all Customer Success roles should expect calls and remote meetings early mornings and/or late evenings.
Estimated Salary: $20 to $28 per hour based on qualifications.
Eagle Point offers award-winning software that drives productivity in technology users, helping organizations realize the full value of their Autodesk software and other business applications.
With over 200,000 global registered users, our flagship solution, Pinnacle Series, has become the leader in Autodesk eLearning, Knowledge Capture & Sharing, and Productivity improvement.
Technical Specialist The Technical Specialist's primary role is to support the Customer Success and Product Development teams in relation to all technical requests that customers may have.
The Technical Specialist will own and take responsibility for day-to-day customer technical requests and activities, as well as participate in product testing and the creation of supporting eLearning materials surrounding the product.
Responsibilities Augmenting the implementation process by providing technical support and training Assisting customers with Active Directory syncing, SSO setup, and other technical tasks Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform Owning and taking responsibility for product testing in cooperation with our product development team Troubleshooting and logging customer support requests Prioritizing and escalating issues when needed Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns Providing technical support and training for our Partners Being a Pinnacle Series SME Requirements Associate or bachelor's degree Technical support experience General IT knowledge Ability to support multiple customers and implementation projects simultaneously Exceptional communication and presentation skills High energy and positive attitude Ability to perform in a deadline-oriented work environment Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken Ability to work independently as a self-starter Proficient with Microsoft products Flexible Hours and Schedule-due to global nature of company, all Customer Success roles should expect calls and remote meetings early mornings and/or late evenings.
Estimated Salary: $20 to $28 per hour based on qualifications.
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